Terms and Conditions for Beneficiaries Accessing Free Services Under PM-JAY and CMHIS

By availing of free healthcare services under the PM-JAY and CMHIS  scheme, beneficiaries agree to the following terms and conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By utilizing the benefits/services under PM-JAY and CMHIS, beneficiaries acknowledge and accept these terms and conditions.

2. Participation in Feedback Surveys and Grievance Redressal

2.1 To enhance the quality of services and ensure effective grievance redressal, beneficiaries who access services under PM-JAY and CMHIS may be contacted for:

• Feedback surveys regarding their experience with the scheme.
• Grievance redressal processes, if required, to resolve any concerns or issues faced during service delivery.

2.2 Beneficiaries consent to being contacted through phone calls, SMS, emails, or other communication channels for these purposes.

2.3 While participation in feedback surveys is voluntary, beneficiaries are encouraged to share their honest opinions and experiences to help improve the scheme.

2.4 In the case of grievance redressal, beneficiaries may be required to provide relevant details to enable resolution of their concerns.

3. Data Collection and Privacy

3.1 PM-JAY and CMHIS  is committed to protecting the personal information of beneficiaries. Any data collected during feedback surveys or grievance redressal will be handled in accordance with applicable laws and the PM-JAY and CMHIS  Privacy Policy.

3.2 The data collected may include, but is not limited to:

• Beneficiary identification details.
• Health service utilization information.
• Feedback or grievance details.

3.3 PM-JAY and CMHIS  shall implement adequate security measures to ensure that the personal data of beneficiaries is safeguarded against unauthorized access or misuse.

4. Beneficiary Obligations

4.1 Beneficiaries shall provide accurate and truthful information when participating in feedback surveys or grievance redressal processes.

4.2 Beneficiaries shall not misuse or provide false complaints in the grievance redressal process, as such actions may result in denial of further services under the scheme.

5. Limitation of Liability

5.1 PM-JAY and CMHIS  shall not be held liable for any loss or inconvenience arising from a beneficiary's refusal to participate in feedback surveys or grievance redressal processes.

5.2 PM-JAY and CMHIS  disclaims liability for any issues resulting from technical failures, third-party interference, or other events beyond reasonable control.

6. Modification of Terms

PM-JAY and CMHIS  reserves the right to amend or modify these terms and conditions at its sole discretion without prior notice. Beneficiaries are encouraged to review these terms periodically to stay updated.

7. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of India. Any disputes or claims arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kohima, Nagaland.

8. Contact Information

For assistance regarding these terms and conditions, beneficiaries may contact the PM-JAY and CMHIS  support team:

• Email: support@PM-JAY and CMHIS .nagaland.gov.in
• Toll-Free Number: 1800-XXX-XXXX